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It is important to keep the bowls clean all the time hence clean the bowl when you see it dirty. we recommend once a week cleaning for water bowl and daily for food bowl. Clean it with dishwashing liquid and let it dry before using it.

Floating disk has two parts and it's designed to create empty space so that the disc can float on the water. if you noticed water inside the disk, you can detach two parts of the disc and remove the water and close both parts firmly before next use.

We have 2 colours to choose from Black and Grey.

It is important to keep the water bowl clean all the time hence clean the bowl when you see it dirty. we recommend once a week cleaning. Clean it with dishwashing liquid and let it dry before using it.

Floating disk has two parts and it's designed to create empty space so that the disc can float on the water. if you noticed water inside the disk, you can detach two parts of the disc and remove the water and close both parts firmly before next use. Here is a video demonstration for the same.

We have 4 colours to choose from Blue, Pink, Grey and White.

Pet hair remover brush works based on the back and forth stroke movement, for better result, instead of wearing the jacket put the jacket on flat surface and then use the brush to clean it.

Click the button on the handle to open the waste compartment and empty it in the bin. you can clean the brush with the water as well.

We have 2 colours to choose from Blue and Red.

You can fix the poop bag carrier on handle of your retractable leash.

clip it on either on the D ring of the leash or handle

Currently we have 5 colours so you can pick your colour of choice or match it to your leash colour.

We send email update once your order is dispatched from our Melbourne(Australia) warehouse along with the tracking ID. You can click on the tracking ID which will launch an Australia Post website with latest tracking details.

If you can't find the tracking ID for your order, you can reach out to us on support@pawstralia.com

We apologise for the inconvenience caused. Sometime one order may get shipped with multiple shipments hence please check your email inbox(including junk folder of email) for additional tracking ID details. if you still believe that any product is missing. please write to us on support@pawstralia.com

If any items you receive are faulty or damaged, please email support@pawstralia.com within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and a photo of the fault/damage.

After receiving your email, we will provide you with a return postage label so you can return the item to us.
Please refer Return/Refund policy for more details

We try to ship the order within 24-48 hours hence its hard to accomodate the request however please reach out to us over email (support@pawstralia.com) and we will try our level best to accomodate the request(with additional charges, if not paid with the order). Please note that Pawstralia reserves the rights to accept or reject this request.

   
Kindly refer our Return policy for all the details

If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order. Please contact us prior to returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method.

Once your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Unfortunately no, as the shipping cost was incurred for the first shipment you received. we will cover the product return shipping cost in case the product is faulty.